At Xandra Glam, your satisfaction is our priority. Please review our return and refund policy carefully:

  1. Cash on Delivery Only
    We accept payments via cash on delivery (COD) only. Payment is collected when your order is delivered.

  2. Return Eligibility
    Returns are accepted only for items that are defective, damaged, or incorrect upon delivery. Please inspect your order carefully when it arrives.

  3. Return Process
    If you receive a defective or damaged item, contact our customer support within 7 days of delivery with details and photos of the issue. Returns requested after this period may not be accepted.

  4. Refunds
    Once the returned item is received and inspected, we will process a refund or replacement as per your preference. Refunds will be issued through the original payment method, which is cash on delivery, so we will arrange a suitable alternative refund method in communication with you.

  5. Non-Returnable Items
    Items that are worn, washed, altered, or not in their original condition will not be eligible for return or refund.

  6. Cancellation
    Orders can be canceled before shipment by contacting customer support. Once shipped, cancellation is no longer possible.

  7. Contact Us
    For return or refund requests, please contact our customer service team at [email protected].